FAQ

The Top Twenty….

Why hire Best in Show Pet Sitting?
I’ve never used a pet sitter before, what’s the first step?
What areas do you service?
Are you licensed?
Okay, so you have a business license, but do you have a pet sitting license?
Of which pet sitting associations are you a member?
Are you insured? What is covered by your policy?
How do I know the pet sitter actually shows up?
What if our trip is delayed? How do we know our pet is still cared for?
Do you accommodate last minute reservations?
Are my keys safe? Are you able to keep my keys on file for future travel?
Do you administer medication to pets?
What if there is a medical emergency with my pet while I am away?
What is the importance of mid-day dog walks?
What do you do if it is too hot or too cold to safely walk? Do you still come for a visit?
What forms of payment do you accept and when are payments due?
What if I want to pay by credit card?
Should I leave a tip my pet sitter, and if so, how much?
Do you provide services on Holidays and if so, is there an extra fee?
What is your cancellation policy?

Why hire Best in Show Pet Sitting?

Caring pet owners know that most pets adjust better to their owner’s absence and experience less anxiety and stress when they can remain in their home environments. We make this possible with daily visits to your home. In addition to meals, exercise, playtime and cleaning litter boxes or cages, Best in Show Pet Sitting will also administer medications, walk dogs, and perform other pet-care duties. That’s why in-home pet care is the choice of pet owners and the pet-preferred method of vacation and travel care.

I’ve never used a pet sitter before, what’s the first step?

Schedule a complimentary Meet & Greet consultation by calling 919-583-PETS (7387), or by clicking here.

What areas do you service?

In North Carolina, we care for pets throughout Morrisville and Cary, and parts of Apex and RTP.

Are you licensed?

Yes. Best in Show Pet Sitting has been granted a Privilege License from the Town of Morrisville, which allows us to conduct business in all of our service areas. Our license number is 18695.

Okay, so you have a business license, but do you have a pet sitting license?

Great question! The fact is that an actual Pet Sitter’s License does not exist. Through various pet sitting associations, there are a tremendous amount of educational opportunities available for pet sitters to learn the necessary skills to be considered a professional in the field of pet sitting and dog walking, however, no combination of these classes or certifications legally equate to a license to pet sit.

Of which pet sitting associations are you a member?

National Association of Professional Pet Sitters (NAPPS)
Pet Sitters International (PSI)
Association of Pet Sitting Excellence (APSE)
Pet Sitters Associates (PSA)

Are you insured? What is covered by your policy?

We are fully insured through Pet Sitters Associates LLC., Administered by: RPS Scobie Group, Eau Claire, WI. and underwritten by: Essex Insurance Company. We are insured for care, custody, and control of your pets and our policy includes a surety bond, which covers any damage to personal property. A copy of our certificate of coverage will be reviewed during the initial consultation.

How do I know the pet sitter actually shows up?

Ahhh, this is my favorite question and the one I most wondered about when looking for a professional pet sitter to care for my four fur-kids. Our daily dog walking clients are given a calendar at the beginning of each month. You can hang it on the refrigerator, leave it on a counter, or anywhere that is convenient for you. At the end of each visit, your sitter will leave you a little note on the calendar, not only so you know they showed up, but also to alert you of any behavior or health issues which may have been noticed during that day’s walk.

For our vacation pet sit clients, you will return home to find a report card with notes about your pet(s) vacation away from mom & dad. Additionally, upon request, we would be happy to take daily videos or pictures of your pet(s) and send them to you via text message.

Still skeptical? We understand. We want you to feel confident that when you leave your fur babies in the care of Best in Show Pet Sitting, not only are we going to show up, but we are going to live up to our name by giving you and your pets the BEST care available. During our initial meet & greet, we would be happy to discuss whatever will put your mind at ease that we will show up for each and every scheduled visit. In fact…

What if our trip is delayed? How do we know our pet is still cared for?

We request that you call, email, or text the office upon your return from vacation. This lets us know that you are home safely and your pet are again in your care. Should we not hear from you within 12-24 hours of your anticipated return, we will continue to make visits to your home to ensure the safety and well being of your pet(s).  If you will be delayed for any reason, please let us know as soon as you can and we will accommodate and schedule additional visits until your return. You should never be worried about your pet’s care while you are away. We’ve got you covered.

Do you accommodate last minute reservations?

We do.  A last minute reservation is defined as any service booked within 72 hours of the first visit. If you are an existing client with a signed contract and keys on file we will go out of our way to accommodate your last minute needs without assessing any “late booking fees” (Holidays excluded. Click here to review our holiday surcharges).  If you are a New client, making a last minute booking, you will be charged a $20.00 visit fee for the mandatory meet & greet, plus any applicable last minute booking fees during holiday times.

Are my keys safe? Are you able to keep my keys on file for future travel?

Keys are number coded without your name or address and are kept in lock box when not in use during a visit. We encourage you to leave your keys on file with us for a number of reasons:

1) It allows you to schedule visits with ease and not have the added stress of finding time in both of our schedules to get us the keys.

2) It allows us to be available to care for your pets in the event of an emergency or upon short notice.

3) Locked out of the house? Not to worry. Best in Show has you covered! We’ll get you back inside because you did the right thing by keeping a set of keys on file with us. Of course, your keys can be returned to you at any time upon your request.

Do you administer medication to pets?

Yes and we are happy to provide this service at no extra cost to you. We will carefully review all information with you concerning your pet’s health conditions and/or special needs.

What if there is a medical emergency with my pet while I am away?

When you hire Best in Show Pet Sitting, you are hiring a professional pet sitter certified in Pet CPR & First Aid through the Pet Tech Pet Saver Program. A copy of our current Certificate of Training will be reviewed during the initial consultation. We also retain your emergency contact information with us at all times. We will always contact you first for minor incidents or concerns. In the case of a serious emergency with your pets, we will first contact your vet and transport your pet if necessary. You will then be contacted about the situation. Your signature on your contract with Best in Show Pet Sitting allows us to seek care in the event that you cannot be reached in an emergency. A fee of $25.00 for emergency veterinary trips covers transportation to the veterinarian and back to your home. We will always stay with your pet during any examinations and wait for testing if needed.

What is the importance of mid-day dog walks?

A well exercised dog is a happy dog and is less likely to display destructive behavior in your home. It also provides a stimulating break during the day and can help prevent or alleviate separation anxiety and other common problems. Dogs crave human companionship, and if you’re gone most of the day that means your furry friend is all alone.

What do you do if it is too hot or too cold to safely walk? Do you still come for a visit?

Yes, we will come for a visit and shorten the length of the walk, have a quick potty break in the yard and then we’ll provide indoor play/snuggle time.

What forms of payment do you accept and when are payments due?

At this time, we accept payment in the form of cash and checks only. All checks should be made payable to Best in Show Pet Sitting. For vacation sit clients – once your reservation is confirmed, you will be sent an invoice indicating the total amount due. This amount is to be left for the sitter at the beginning of the first scheduled visit. For our daily dog walking clients, you will be invoiced on the first of every month for the services rendered during the previous month. Payment shall be due at the very next visit or within seven days, whichever comes first. Please note there is a returned check fee of $35.00.

What if I want to pay by credit card?

The option to pay by credit card will be available soon. At that time, all clients will be notified.

Should I leave a tip for my pet sitter, and if so, how much?

Tips are always welcomed and extremely appreciated, but not mandatory. We truly believe any form of gratuity should be based on the level of exemplary service you felt you received and not on any societal obligatory norms. The amount, however, is entirely up to you. All we ask is that if you are paying by check, that you note the dollar amount of the gratuity on the memo line.

Do you provide services on holidays and if so, is there an extra fee?

So you can be with your friends and family during those special times,  Best in Show Pet Sitting runs 365 days a year! Please visit our Holiday Fees page for more information.

What is your cancellation policy?

Cancellation policies vary depending on which service you are reserving, as well as where the dates fall on the calendar. Daily dog walking clients have a cancellation policy that differs from the policies reserved for our vacation sit & overnight care clients. Cancellation policies during the holidays will also differ slightly from cancellations made during non-holiday times of the year. All cancellation policy specifics will be part of the services agreement /contract that will be reviewed and signed prior to any services being rendered.

Not quite ready to schedule a meet & greet, but you still have a question or two? Great! Please visit our Contact Us page where you will find various options for getting your question(s) answered quickly.