Terms of Service

BEST IN SHOW PET SITTING’S POLICIES AND PROCEDURES
a.k.a. CLIENT SERVICES AGREEMENT, a.k.a TERMS OF SERVICE
(919) 583-PETS (7387)
info@Bestinshowpetsitting.com

1) SERVICE HOURS: Best in Show Pet Sitting provides services 24 hours per day, 7 days a week, 365 days a year. Please note: The hours of 10:00PM – 6:00AM are reserved for overnight visits only.

2) RESERVATIONS:

  • To schedule service, a request must be submitted via our on-line Client Management system, a.k.a. the client portal. The office will confirm all service requests within 6 hours, via email. This confirmation email will include your schedule for review, as well as your electronic invoice, indicating the total amount due for services. Your reservations are not considered confirmed and on our calendar until you receive this email.
  • We require all cats in our care to be visited at least once every 24 hours and all dogs in our care to be visited a minimum of twice per day at 12 hour intervals. Three visits per day is the recommended schedule for dogs who may need to relieve themselves more often.
  • Last minute reservations (any service requested within 72 hours of the first visit), if available, are only offered to existing clients.
  • Reservations for our Pet Taxi service are only offered to existing clients.
  • Thanksgiving and Christmas reservations require a minimum 20% deposit of the total visit schedule before reservations are considered confirmed and on our calendar.

3) PRICING:

4) PAYMENT PROCEDURES:

            New Pet Sitting Clients

  • New clients with confirmed reservation requests made prior to their meet & greet will be required to pre-pay for those services, in full, at their meet & greet. If multiple visit schedules have been submitted and confirmed, payment will only be required for the first schedule of visits occurring after the completed meet & greet.
  • New clients who book their first reservation after a meet & greet has been completed will be required to pre-pay for those services via credit/debit card upon receipt of their confirmation and invoice by clicking the “Pay Online” button found on their electronic invoice.
  • Once your first schedule of visits has been completed and closed out, you are no longer considered a new client and will now follow the payment policies for existing clients as set forth below.

            Existing Pet Sitting Clients

  • Paying by cash or check: Payment, in full, is to be left for your sitter on the first day of a visit schedule.
  • Paying by credit/debit card: Payment is due on or before the first day of a visit schedule.
    • Client may make a one-time payment by clicking on the “Pay Online” button offered directly on their invoice.
    • Client may choose to keep a credit card on file with Best in Show Pet Sitting by adding it to their profile through the client portal. Unless Best in Show Pet Sitting is instructed differently by the client, all clients with a credit card on file will have their card charged on the first day of a visit schedule. Immediately after charging your card, you will receive an automatic email confirmation stating the amount charged.

            On-going Daily Dog Walking Clients

  • Clients are required to keep a credit card on file with Best in Show Pet Sitting by adding it to their profile through the client portal.
  • An invoice will be emailed on the last day of the month for all dog walks rendered during that month.
  • Client’s credit card will be charged on the first day of every month for the balance due on their invoice. Immediately after charging the card, the client will receive an automatic email confirmation stating the amount charged.
  • Daily dog walking clients who book pet sitting services shall follow the payment policies for existing pet sitting clients, as outlined above.

            Gratuities

  • Not mandatory, but always appreciated.
  • If paying by cash, any dollar amount received, which is above the amount due on client’s invoice will automatically be considered a gratuity.
  • If paying by check, please indicate the amount of the gratuity on the memo line of the check.
  • If paying by credit card, you may enter the amount of the gratuity during the checkout process.

5) PAYMENT METHODS ACCEPTED:

  • Cash, Check, MasterCard, Visa, American Express, Discover.
  • Checks should be made payable to Best in Show Pet Sitting.
  • There is a returned check fee of $35.00

6) CANCELLATIONS:

            Pet Sitting Clients                                                        

  • All cancellations are to be submitted via the client portal at least 24 hours prior to the first visit.
  • Any cancellation received with less than 24 hours’ notice will be assessed a $25.00 cancellation fee.
  • Thanksgiving and Christmas reservations require a two week notice of cancellation. Failure to supply sufficient notice of cancellation during these holidays will result in a loss of the client’s 20% deposit.

            Daily Mid-Day Dog Walking Clients

  • Please alert the office by 9:00AM if you must cancel your mid-day dog walk for that day.
  • Should a sitter arrive for a scheduled dog walk to find the client home, and without any notice of cancellation, client shall be charged in full for that visit.

7) REFUNDS:

  • NO REFUNDS ALLOWED
  • Clients who cancel service in accordance with our cancellation policy will receive a credit to their account to use for future reservations. Credits have no expiration date.
  • No credits shall be issued due to a late departure or an early return by the client.

8) INCLEMENT WEATHER: In the event of inclement weather or natural disaster, Best in Show Pet Sitting is entrusted to use their best judgment in caring for your pet(s). We are not held liable for any damages or liabilities related to any such decisions. If travel is unsafe or we are unable to make it to your home due to conditions or road closures, we will inform you ASAP. We always recommend leaving a key with a neighbor for these instances.

9) KEY STORAGE: Client authorizes Best in Show Pet Sitting to keep at least two sets of house keys on file for purposes of entry to the home during scheduled service and acknowledges that Best in Show Pet Sitting will keep the keys on file in a secured lock box for future use. If client shall relocate or discontinue service for any reason, client is entitled to pick up their keys, request that they be mailed back to them, or request that we dispose of them. Best in Show Pet Sitting does not charge a service fee for key returns.

10) HOME ACCESS: It is the client’s duty to inform Best in Show Pet Sitting if anyone else will have access to your home during our service period, i.e., house cleaners, realtors, repairman, friends/family, etc. Please inform them that we will be there as well. Please be aware that shared entry will waive our liability insurance and bonding for your home and pets. Best in Show Pet Sitting shall not be held liable for any damages or loss incurred to your home or pets during the entirety of any pet sitting schedule, where someone other than Best in Show Pet Sitting has access to your home. Liability waiver does not apply to client’s emergency contact(s), as named in the client’s profile as having a key to the client’s home, with the understanding that said contact(s) will not be entering the client’s home during the entire term of Best in Show Pet Sitting’s visit schedule, unless called to the client’s home, by a Best in Show Pet Sitting representative, in the event of an emergency.

11) JOB SHARING:  To maintain the integrity and quality of care we provide for all our clients, Best in Show Pet Sitting does not job share pet sitting and/or dog walking services. This includes paid, as well as non-paid caregivers. Client acknowledges that when they hire Best in Show Pet Sitting to care for their pets that ONLY Best in Show Pet Sitting will be caring for their pets during scheduled service dates and that any friends, neighbors, relatives, etc., will not be sharing pet care responsibilities with Best in Show Pet Sitting. Scheduled service dates are considered the entirety of the visit schedule from the first visit on the first day until the last visit on the last day.

12) VETERINARY & EMERGENCY CARE: If a pet becomes ill while under the care of Best in Show Pet Sitting, every attempt will be made to contact the client immediately and directly. If the client is unreachable, client authorizes the representative of Best in Show Pet Sitting to transport pet(s) to the veterinarian client has listed on file. If veterinary care is required outside of veterinarian’s office hours, client authorizes Best in Show Pet Sitting to transport pet(s) to the closest emergency veterinarian. Client authorizes representative of Best in Show Pet Sitting to approve any emergency treatment recommended by the veterinarian up to the dollar amount client has specified in their client profile. Client agrees to pay for all charges incurred by a) keeping their credit card on file with their veterinarian or b) reimbursing Best in Show Pet Sitting immediately upon returning home. Client acknowledges there will be a fee of $50.00, which covers round trip emergency transportation to the veterinarian, as well as staying with your pet(s) during any examinations and waiting for tests, as needed. Client releases Best in Show Pet Sitting from all liabilities related to transportation, treatment, and expense.

13) VACCINATIONS: Client attests to the fact that all licenses and vaccinations required by the State of North Carolina, as well as the city and/or county in which they reside, are current according to law. All dogs are required to have their current rabies medallion attached to their collar during all Best in Show Pet Sitting visits. Clients may choose to have their pet(s) medical records and/or current vaccination certificates added to their client portal profile by emailing these documents to Hillary@Bestinshowpetsitting.com.

14) LIMITATION OF LIABILITY: Best in Show Pet Sitting agrees to provide all services in a reliable and trustworthy manner. In consideration of these services, client expressly waives all claims against Best in Show Pet Sitting and its contractors, except for those arising from willful misconduct and negligence on the part of any Best in Show Pet Sitting representative.

15) BONDING & INSURANCE: Best in Show Pet Sitting and all its contractors are fully insured through Pet Sitters Associates LLC., Administered by: RPS Scobie Group, Eau Claire, WI. and underwritten by: Essex Insurance Company. We are insured for care, custody, and control of your pets and our policy includes a surety bond, which covers any damage to personal property. A copy of our certificate of coverage will be reviewed with the client during the initial consultation.

We thank you for choosing Best in Show Pet Sitting for your professional pet care needs. We look forward to providing excellent service and establishing a long relationship with you and your pet(s).


Last updated April 27, 2017